Frequently Asked Questions

Here are answers to questions we regulary get asked. If you can't find an answer, feel free to contact us or use the chat function below.

How can I contact you after office hours?

If you have an existing booking with us and you need to contact us, in an emergency, after office hours please call the phone number provided on your booking confirmation. This number is linked directly to the manager on duty. Please note that we cannot answer any sales queries on this number.

Where do you serve?

Our daily driver routes cover the South East of the UK however we do travel Nationwide for bespoke jobs. There will be a associated delivery cost for extra travel time and fuel. For simple keg & equipment purchases, we can also palletise self-setup/install orders.

How much is delivery?

Prices for hand delivery start from £72 for our standard delivery area, cheaper than most pallet companies! This covers all of the M25, Brighton, and up to 30 miles from our base in Edenbridge & Aylseford. Further a field is charged at an additional rate. Our cheapest multi-delivery route runs Monday to Friday, 8am to 6pm. Dedicated deliveries are available at additional cost outside these times everyday 24/7, excluding Christmas and New Year's day.

For a quick quote please shop products on our website, adding them to your shopping basket. Once you're happy you can check out and select delivery options and then request a full quoation and delivery availability.

When will my equipment be delivered?

Our standard delivery routes are Monday to Friday 8am to 6pm. On the day of your delivery you will receive email or text alerts for your delivery time and driver, and tracking will be available.

If you require a dedicated timed delivery/collection slot and/or weekend delivery/collection slot, these are available at extra cost subject to availability. Rates are reflective of single technician labour and transport for the dedicated install.

Can you move the equipment once installed to allow for pickup from an alternate address?

Yes, however depending on the distance between the original delivery address and new collection address, the rate may differ.

Can I collect from your depot in Edenbridge, West Kent?

Absolutley. However the premises is un-manned and therefore is by appointment only. This can be between 8am - 9pm, Monday to Saturday with the occasional Sunday availability.

For all equipment collections we do charge a small fee to cover equipment prep charge which includes setup, testing and demonstration. This also ensures that a technician will be available on your collection.

Do I need to prepare anything for delivery of equipment?

In short yes. We will always require working plug sockets within 1m of where the equipment will be set up. We also require the space and access to be clear for set up. To find out more about how delivery works as well detailed information about whats needed for a bar or tap setup, please visit our Info Centre

Why is it important that the gas system is installed correctly by a competent person?

Draught systems are made up of a closed gas pressure system which must be installed in accordance with the British Beer & Pub Association Pressure Code of Examination, by a competent person working to a written scheme of examination. If this has not be done it may likely void any insurance you may have. We provide a "Safety & Usage Guide of a Draught System" to all of our customers to ensure proper usage.

Why do you use flash cooling equipment over Kegerators?

If you bought a celebration cake would you serve it with a chainsaw? Probably not. So why would you serve kegged beer using equipment that will change how it is supposed to taste and pour? As we install exactly to brewery specification we use flash coolers and fully closed pressure systems that allow us to make the adjustments required for each individual product. Table top coolers and kegerators have limitations and require additional equipment to serve most beers correctly to brewery specification. They also have limited cooling control which can create issues when pouring at high capacity. Whilst they have their place for certain products such as KeyKegs, that are not supported by national size breweries.

Whats the difference between a beer tap and a beer pump?

People in general use many phrases to name dispense taps. A beer tap is used for kegs whilst the term beer pump was originally associated with hand pull pump systems for Real Ale Cask systems. The key differences between them are beer taps use gas to pressurize the system where as a beer pump uses a hand pull pump to suck beer from the cask.

How do you setup a keg system?

Check out our Info Centre for helpful instructional videos and downloadable written instructions.

What if I have a problem with my Rent a Keg setup?

Our technicians will test and demonstrate the equipment on-site. We will provide you with an out-of-hours phone number that you can use in emergencies. There are also plenty of useful troubleshooting tips and guides in our our Info Centre. In the very rare case of equipment failure we will attend site to get you up and running again.

How much power does the equipment consume?

When you receive your quote it will detail which items need a plug as well as how much power they consume. The cooling equipment is very effecient with most coolers ony using 800watts of power to 1200watts depending on the size of the cooler.

How big are the kegs and gas bottles?

Always allow an extra 200mm in height to connect the keg coupler:
50L Keg (standard size) H535mm x W394mm (sizes vary slightly from keg size
30L Keg H350mm x W406mm
30L KeyKeg H572mm x W300mm
10kg Gas Bottle H910mm x W140mm
Please visit our Info Centre for handy videos about our products

How much space is required?

Please visit our Info Centre for useful videos that describe our products, the space required for them as well as other helpful explanations such as how they work and what power maybe required.

How much does a keg cost with equipment hire?

It's simple:
1. We charge per keg as per the prices on the website, however prices are set by brewers and can be subject to change so please request availability for an accurate quote
2. We charge per tap system as a full equipment package with associated accessories such as cooler and gas.
3. We charge a delivery rate based on location, time and date.

Looking for just the kegs? No problem either, we supply keg only deliveries too.

What if I have my own Kegs and just require the equipment?

No problem at all. We can supply tap packages for use with your own kegs. Please visit the taps section of the website.

How can I pay?

We accept bank transfer and debit or credit cards. The card holder must provide proof of ID on delivery which must match the paying debit or credit card.

For lease hire we use a direct debit scheme or re-occuring card payments.

What are your payment terms?

All payments are required before delivery of goods or services. We do allow deposit payments of 25% for orders 120 days in the future with the balance payable 14 days in advance of delivery, however please note that drinks prices are subject to change up to 30 days before your order delivery date.

Do you offer sale or return?

Yes, although not all products such as keg to order items (cocktails, some beers, etc) or imports such as German lager. There is also a charge of £40+VAT per keg to return them to the brewery of origin. This fee is negotiable for large orders by pallet quantity. Kegs are refunded within 48 hours from return once you have agreed your credit note and provided us with refund details. If you have kegs left over please email us your bank details in advance to speed up the refund process. Sale and return must be agreed in advance of order due to brewery returns process.

Do you offer bulk buy discounts for kegs?

Yes we do, however as kegs are already a wholesale product, discounts are only applicable for 12 kegs or more. This is also subject to type of product and the availability within the market.

How long does a keg last once opened?

This really comes down to how the keg is stored and what product is in the keg. For example, keeping a keg in a chilled cellar or using keg chilling equipment will vastly improve its shelf life. However, as guidance based on a standard room temperatures, lager varies between 2 and 4 weeks, depending on the beer type and gas used. Cider lasts for up to 3 months if stored correctly, prosecco up to 1 month and cocktails vary from 4 - 6 weeks. These times increase by weeks if chilling the kegs below 11 degrees. Every product in general is different due to the ingredients used, so please contact us to check your product open life if needed when ordering from us.

What beer taps do you have available for hire?

We have the largest selection of beer tap styles than any other keg hire company in the UK! We have branded fonts for many of the breweries and a huge selection of stylish chrome taps. For large events requiring 10 or more taps, we can even supply brand new branded fonts, perfect for festivals and large corporate functions. Get in touch if you want to discuss options.

I can’t find a product on your website, can you still supply it?

Chances are if it comes in a keg, we can source it! Please contact us or use the chat function on our website.

What coupler connection type do I need?

Please browse the kegs on our website to view the type of keg coupler you will require. If you can't find what you're looking for, please contact us

What gas do I need for my kegs?

Please browse the kegs on our website to view the type of gas you will require. Many kegs can support different types of gas. KeyKegs can use any gas as it does not come into contact with the drink, using a bag in a keg design. If you can't find what you're looking for, please contact us

Why does my drink need to be cooled?

Keg drinks need to be cooled for a number of reasons. Firstly, refrigeration helps to slow down the natural process of spoilage, which can be accelerated by higher temperatures. When kegs are stored at warmer temperatures, it becomes more susceptible to bacteria growth and other contaminants that can affect its flavour, aroma, and overall quality. Additionally, cooler temperatures help to preserve the carbonation, which is an important aspect of its taste and texture. Drinks that are too warm may lose its fizz and taste flat. Finally, serving at the right temperature can enhance a drinks flavour profile and make it more enjoyable to drink.

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